Pavilions

Burbank pavilions , I would rate above Whole foods..... Plenty of variety with quality products..... staffs are friendly too... Fresh vegetables, frozen foods, Dairy products, Bakery, Wine collections etc etc is too good.... Bakery and fast food counter is having plenty of varieties.... Inside the store they have star bucks and us bank.... Plenty of parking place outside...

I fail to understand how an alleged top tier grocery store such as this, can consistently and habitually be out of distilled water. It cannot be a supply issue as literally any other store I go to has abundant supply. Target, Ralphs, Walmart, heck even the 99 cent stores!. It can only mean that the person who places orders here is severely inadequate for the role. Very frustrating.

The management in this store, specifically in the mornings, is terrible. This was my go-to store for the past 6 years. I was going in there nearly every single day, minus time during the pandemic quarantines, but today was my last. Over the past several months, their customer service gets worse and worse, one morning cashier, in particular. She constantly has a long line and Management refuses to have a second register open or even a single self-checkout option. After several recent frustrations during my morning pop-ins on my way to work, today was the day I finally broke. From the moment I entered, the only open lane had a line all the way back into the produce. It wasn't very busy in the store. The (same) cashier was overwhelmed as usual. I heard at least 4 calls for someone to open another register and no one came. I was in the store for all of 15 minutes getting my 3 items and when I went to check out, the line was still just as long. I asked an associate stocking the produce if there was anyone in the store who could open a second register or one of the self-checkouts (which I hate because people need jobs). They said the cashier had called for someone several times but "he hasn't come". After a couple of minutes, a gentleman (employee) appears and takes the woman in front of me. I followed. The woman didn't understand why using Apple Pay Tap wouldn't allow her to get cash-back. So, he left with her to go do her refund. I stood there at the register for several minutes watching the other lane continue to build. I had to get to work, so I left. No, I did not take my 3 items with me. I dropped them off at the service desk on my way out. The management in this store seriously needs to get it together. When the customer service in a business is lacking, Management is who's to blame. Do better, Pavilions.

This store has improved so much since it has been renovated. The sushi guy is fun to watch and his tuna sushi rolls look amazing. They have fancy saki too. This store has a wine tasting station and the wine people are knowledgeable. I love the produce section. It is pricey but worth it. The self pay line needs organizing though. I was in the makeshift self pay line and a famous elderly guy came in from the door and looked me in the eye and said "Hi There" surprised I said "Hi" back and he promptly tripped over the mat that is designed to save the employees back and legs but it is warped. Im so glad that he caught himself. Please fix;)